Ronnie B. Wade                                                                      My LinkedIn Profile     

469.643.9774 cell                                                                                                                      obiron54@sbcglobal.net

Repeated success guiding technical teams in implementing mission critical IT/telecomm strategies using established and emerging technologies to achieve maximum operational impacts with minimum costs. Adept at overseeing technology initiatives and implementing proven best practices that align technology services to meet client expectations. Skilled project leader adept at interacting with diverse individuals and groups, while coordinating efforts of both internal and external resources. Keen ability to collaborate across various business units, analyze and interpret needs, and devise solutions to meet business and product requirements. 

Highlights of Expertise

Strategic and Tactical Infrastructure Planning ─ Telecomm / IT System Architectural Design

Systems Implementation & Optimization ─ Full Life Cycle Project Management ─ Statement of Work (SOW)

Database / Systems / Application Architecting ─ Business-Driven Technology / Software Solutions

Technology Roadmap Development ─ IT Process / Operational Policy Development

Rough Order of Magnitude Assessment (ROMA)

 

Global Tel*Link, Plano, Texas (purchased Value-Added Communications)                                              (2010 to 2015)

Deliver technology leadership and project management expertise to oversee the development and engineering of the firms integrated telecommunication technology service solutions for clients across North America.

Systems Engineer (SME) – System Architecture Team

Worked directly with high profile clients to define and architect new technology solutions to meet firm’s goals and future technology needs. As subject matter expert, served as liaison between all technical groups and developers regarding creation of all architecture diagrams and technical documentation. Created system roadmap by reviewing SOW items and creating ROMA to estimate implementation costs and engineering labor.

Key Contributions:

¨        Conceptualized, developed, and created innovative system solutions that could be integrated into existing client platforms to reduce costs and increase system functionality.

¨        Instrumental in researching public, private, and hybrid Cloud and VDI solutions for existing Enterprise deployments including DaaS, SaaS, PaaS, and IaaS.

¨        As Tier III Technical Support Engineer provided system support documentation and training for technical support personnel.

¨        Provided engineering support and troubleshooting of VOIP (SIP messaging, and RTP) protocols for platform development, installation, and technical support.

¨        Utilized Solarwinds ORION and Wireshark to monitor network health and troubleshoot issues.

¨        Performed Windows IIS configuration for web based application services.

¨        Architected, designed and implemented a host of telecom solutions that reduced installation and maintenance costs by streamlining the installation processes to a few hours.

¨        Created a mock up environment to test Windows applications and services with Windows 2008 and 2012 Server operating systems. Documented any issues that were discovered and worked with development engineers to resolve the problems. This led to a successful deployment of our products on the new operating system platforms.

¨        Performed and managed application and service patch deployments to existing Windows Server systems with minimal service affecting down time. Created installation procedures and checklist documentation for patch deployments including back out procedures for deployment failures.

¨        Identified and documented legacy Windows applications and services that needed modification to meet PCI compliancy. Tested the application and service modifications for compliancy and managed the deployment.

¨        Managed a project to upgrade and move mission critical Windows and Linux servers from the Altoona PA data center to the Houston TX  data center with no allowed down time.

Value-Added Communications, Inc., Plano, Texas (1990 to 2010)

Built impressive career record of accomplishment and promotion with this leading provider of integrated telecomm solutions for local/state/federal correctional facilities and institutions throughout the US.

Systems Engineer (SME) (2002 to 2010)

Provided technical leadership in reviewing client’s legacy system, and recommended new hardware and software technology solutions. Reviewed customer RFP specifications; defined and developed engineering requirements documentation. As Database Administrator, gathered and managed large data sets. Assisted in managing projects from initial client interview to final technology deployment. Managed installation trouble tickets. Authored system support documentation and trained technical support personnel.

 

Key Contributions:

¨        Mapped feature functionality from a legacy end of life (EOL) proprietary platform to a platform that utilized Dialogic DM3 hardware; increased platform density by 700% for the same footprint.

¨        Credited for developing platform mock up environments and test plans to perform functional, regression, integration, load, and QA testing prior to system release; evaluated/tested all software, hardware, and API implementations.

¨        Implemented Active Directory/Domain Services management on any Windows 2000 or greater platform deployments.

¨        Served as key resource in researching and evaluating new technologies; recommended upgrades and technology improvements designed to streamline client operations.

¨        Designed LAN, WAN, and WIFI network solutions for system installations.

¨        Performed product demonstration and technical training seminars.

¨        Provided Tier III engineering support for platform installations including provisioning, installation, and troubleshooting of voice and data circuits.

MANAGER - Technical Services (1995 to 2002)

Promoted to direct daily activities of Engineering Support, Technical Support and Quality Assurance Staff. Reviewed all technical systems and operations; assessed current policies/procedures and implemented new standards to maximize system performance. Served as project manager on critical product development projects, guiding teams to complete large scale VAC system installation projects on time. Reported directly to stakeholders on project status and achieved benchmarks.

Key Contributions:

¨        Coordinated the successful migration of client’s legacy system to a new Windows based technology platform utilizing Domain Services with user group management and roaming user profiles.

¨        Performed and managed provisioning, installation, and troubleshooting of voice and data circuits utilized for platform operation.

¨        Managed project through all phases from engineering development to production and operations.

¨        Developed/implemented basic telephony and VAC product training course for customers and staff.

MANAGER - Technical Support (1990 to 1995)

Recruited to manage and lead in-house field support team charged with supporting installation and operation of automated and live operator systems. Trained and educated support staff in properly handling and resolving technical issues quickly and effectively.  Authored/documented training support material.

Key Contributions:

¨        Substantially reduced installation costs by establishing payment guidelines in using 3^rd party, sub-contractor installation technicians.

¨        Drove process to reduced system installation lead time by one week by establishing a more efficient process to gather and collect pre-installation site survey information.

¨        Performed and managed provisioning, installation, and troubleshooting of voice and data circuits.

¨        Credited for leading team to successfully install a state-wide computer and phone system network for 66 New York State Prisons in 45 days, including...

o        2200+ state phone lines/security phones; 275 data circuits; 85 computers; 95 channel banks.